Technical support
Remote assistance
A technician asked you to start a support session? Download the client for your system — you'll be ready in under a minute.
How does it work?
1
Download and run
Click the button matching your system, then open the downloaded file. No complex installation required.
2
Share the code
A 9-digit session code appears. Share it with your technician by phone: only they can use it, and only once.
3
Stay in control
You see everything the technician does in real time and can end the session at any moment with a single click.
A 100% secure connection
End-to-end TLS and AES 256-bit encryption
No access possible without your session code
Session visible on screen and interruptible at any time
No resident software: close the window and it's over
Need help?
Our support team is available Monday to Friday, 8 am – 12 pm and 2 pm – 6 pm (CET).